Payments are non-refundable or transferable for any reason including but not limited to: holidays, illness, family illness, traffic, lack of parking*, hangover, injury or timetable changes. Timetables & schedules are subject to change & classes may be cancelled. Classes may be permanently removed from the timetable, start times may be changed, classes may be renamed, moved to other days or teachers replaced or substituted.
*It is FREE to park all around the studio, however it can be challenging to find a space during business hours 9am – 5.30pm Monday to Friday. Please leave yourself time to find a space as classes will not be refunded due to parking problems.
No cash refunds or credits to account will be made in these circumstances. If a credit is due, the amount will be returned to your online Mindbody account as a credit to be used against a future purchase.
In the rare instance a cash refund is made; a 20% charge will be incurred for admin & card processing fees.
A. Early Cancel: Classes can be cancelled up to 6 hours before the class start time without incurring a charge, that class will then be returned to your LOOSEYoga Mindbody account. If a single class or a block of classes has been purchased, the cancelled class will not be deducted.
B. Late Cancel: If a class cancellation is made within 6 hours of the class start time or if you do not attend without notice (“no-show”) the class is non-refundable and will be charged at the full class rate. If you have purchased a single class or a block of classes, the class will be lost or deducted from your block of classes.
Unlimited pricing options do not incur late charges, unless the unlimited pass owner repeatedly no-shows, in which instance charges of £5 per missed class will or may apply.
C. Workshops & Day-Retreats: Workshops may be cancelled up to seven days in advance of the start date of the course or workshop without incurring a charge, the amount paid for the workshop will be returned to your LOOSEYoga Mindbody account to be used against future purchase with us. Workshops cancelled inside the seven-day period prior to the start date will be lost & no refunds made.
D: Courses: A course meets on set days, as such no carrying over or early cancel is available once the course has started. Courses may be cancelled up to seven days in advance of the start date of the course without incurring a charge, the amount paid for the course will be returned to your LOOSEYoga Mindbody account to be used against future purchase with us. Course dates or courses in full cancelled inside the seven-day period prior to the start date will be lost & no refunds made.
E. Retreats [Multiple Day]: Deposits are non-refundable*. Cancellations made 45 days prior to commencement will be returned to your bank account, less the deposit & admin charge of 20%. Cancellations made within 45 days of commencement of the retreat start date are non-refundable unless you or we can resell your place.
*If we can re-sell your place, before the retreat start, at the full price, you will receive your payment, less deposit & a 20% admin charge back. It will be returned to your payment card & will incur a 20% administration charge.
F: Private Classes: If a private class cancellation is made within 24 hours of the appointment start time or if you do not attend without notice (“no-show”) the private class is non-refundable and will be charged at the full class rate. Your private class will be lost or deducted from your single block of private classes.
In the rare instance a money refund is made to your payment card; a 20% administration charge will be incurred.
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